Terms of Use (EULA)

Acceptance of Terms

• These Terms of Use form a binding agreement between you and Swiftlet.ai. By accessing our website, mobile apps, or services, you agree to these Terms and our Privacy Policy.
• If you are using Swiftlet on behalf of a company, you represent that you have authority to bind that company to these Terms.

Apple App Store License Terms

• This EULA is between you and Swiftlet.ai, not Apple. Swiftlet.ai is solely responsible for the app and its content.
• License scope: non-transferable license to use the app on Apple-branded products you own or control, per Apple Media Services Terms (including Family Sharing/volume purchasing where allowed).
• Usage Rules: This EULA does not replace or conflict with the Apple Media Services Terms and Conditions; those Usage Rules continue to apply.
• Maintenance and support: Swiftlet.ai is solely responsible for support; Apple has no obligation to provide maintenance or support for the app.
• Warranty: If the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligations and Swiftlet.ai is responsible for all other claims, losses, liabilities, damages, costs, or expenses.
• Product claims: Swiftlet.ai, not Apple, is responsible for addressing any claims relating to the app or your use, including product liability, legal/regulatory compliance, consumer protection, privacy, and similar matters.
• Intellectual property: If a third party claims the app or your use infringes their IP rights, Swiftlet.ai (not Apple) is solely responsible for investigation, defense, settlement, and discharge of such claims.
• Legal compliance: You represent and warrant you are not in a U.S.-embargoed or “terrorist supporting” country and are not on any U.S. Government list of prohibited or restricted parties.
• Third-party terms: You must comply with applicable third-party agreements when using the app (for example, your wireless data service agreement).
• Third-party beneficiary: You and Swiftlet.ai acknowledge that Apple and Apple’s subsidiaries are third-party beneficiaries of this EULA and may enforce it against you after you accept it.

Accounts and Eligibility

• You must provide accurate registration information and keep your credentials confidential.
• You are responsible for all activity under your account. Notify us immediately if you suspect unauthorized use.
• Swiftlet is not directed to children under 16.

Subscriptions and Billing

• Swiftlet offers free and paid subscription plans. Pricing and plan features are shown in the app and on our website.
• Paid subscriptions renew automatically for the selected period (e.g., monthly or annual) unless canceled before the renewal date.
• You can manage or cancel an App Store subscription in your Apple account settings. Apple handles billing and refunds for App Store purchases.
• If your subscription lapses or is canceled, access to paid features may end or change at the end of the current billing period.

Trials, Upgrades, and Downgrades

• Trial offers are time-limited and may convert to a paid subscription if not canceled before the trial ends.
• Upgrades or downgrades take effect immediately or at the next billing cycle as shown during checkout.

User Content and Ownership

• You own your recordings, transcripts, notes, and other content you submit to Swiftlet.
• You grant Swiftlet a license to process your content to provide the services, including AI-generated analyses, storage, and integrations you enable.
• You must have the rights to upload any content and comply with applicable consent and recording laws.

Permitted Use

• Do not misuse the service, interfere with security, reverse engineer, or use Swiftlet in a way that violates laws or the rights of others.
• We may suspend or terminate accounts that violate these Terms or harm the service or other users.

Third-Party Services and Integrations

• Swiftlet may integrate with third-party tools you choose to connect. Their terms and privacy practices govern your use of those services.

Disclaimers and Limitation of Liability

• Swiftlet is provided “as is” without warranties of any kind except where required by law.
• To the fullest extent permitted, Swiftlet is not liable for indirect, incidental, consequential, or punitive damages, or for loss of data, revenue, goodwill, or business opportunities.

Changes and Termination

• We may update the service and these Terms. Material changes will be noted with an updated effective date.
• You may stop using Swiftlet at any time. We may suspend or terminate access for violation of these Terms or applicable law.

Governing Law

• These Terms are governed by the laws of the State of Utah, excluding conflict of law principles, and applicable U.S. federal law.
• If required, disputes will be resolved in the state or federal courts located in Salt Lake City, Utah, unless another venue is required by applicable law.

SMS Updates and Text Message Consent

• Swiftlet may offer optional SMS updates for daily interaction feedback, daily summaries, coaching alerts, work-type breakdowns, low-score alerts, trainee watch updates, and related Swiftlet account notifications selected by the user.
• SMS updates are off by default. You opt in only by providing a mobile number, checking the SMS consent checkbox during onboarding or in account settings, and choosing the message types and frequency you want to receive.
• By opting in, you consent to receive automated SMS/text messages from Swiftlet.ai at the mobile number you provide. Message frequency varies based on your settings. Message and data rates may apply. Consent is not a condition of purchase.
• You can change SMS preferences in settings or opt out by replying STOP. Reply HELP for help.

See our SMS Consent and Opt-In Details page for the proof-of-consent workflow used for text updates.