Make everyIn Person conversationvisible.
Swiftlet.ai captures and analyzes real in person interactions, giving organizations continuous visibility into service quality, coaching opportunities, and employee performance.
Shifting from a conversation intelligence hub to an intelligence system built for real-world in person customer moments.
Field intelligence board
Today across 38 locations
Interactions captured
214
72 scored above target, 18 need manager follow-up.
Coaching queue
Manager view
From conversation to performance, in one loop.
Signal
Greeting compliance
64% this week, down 11 points in late shifts.
Coach next
Recover silent objections faster
AI found 27 moments to review before tomorrow’s standup.
Recognize
Maria’s closing sequence saved
Push it to every new hire as the model interaction.
of in person interactions go unmonitored
more visibility than manual secret shoppers
coaching on every interaction
from faster feedback and recognition
Replace manual secret shoppers
The problem and the fix.
Most customer interactions still happen outside the software stack. That leaves teams coaching from assumptions instead of reality.
interactions never reviewed
customers who leave silently
staff with no regular coaching
failures caught after damage
The old way
Limited visibility, high cost, low impact
A handful of visits per quarter create a tiny, unrepresentative sample.
Static reports show up after the customer experience is already over.
Subjective scoring makes it hard to coach consistently or recognize excellence.
The Swiftlet.ai way
Complete visibility, continuous improvement
Every shift, every location, every real customer interaction.
Real-time coaching instead of weeks-old summaries.
Objective scoring against your in person playbook.
Recognition for top performers built into the workflow.
Human interactions are becoming fewerand far more valuable.
Customer experience should be as visible and actionable as digital analytics. Swiftlet.ai brings that same rigor to every team working in person.
The analogy that says it all
Bringing “this call may be recorded” to in person teams.
For decades, contact centers improved service quality by recording, analyzing, and coaching from real customer calls. Swiftlet.ai brings that same model to physical teams so in person interactions become measurable, coachable, and improvable.
From conversation to performance.
A continuous loop that turns real customer interactions into measurable improvement.
Capture
Automatically record real in person customer interactions with wearables, mobile capture, or guided workflows.
Score
AI evaluates service quality, communication behaviors, and adherence to your in person standards.
Coach
Managers get targeted moments, trend signals, and feedback queues so coaching happens while it still matters.
Recognize
Top performers and repeatable winning behaviors become visible, shareable, and easier to reinforce.
Capture fits the way your team actually works.
Swiftlet.ai is built for multiple in person recording workflows, from AI wearable integrations to software-first capture. That lets you choose the workflow that matches your environment instead of forcing one recording method on every team.
AI wearable integrations
Connect Bee, Omi, and Limitless devices so wearable-captured in person conversations sync into Swiftlet.ai for scoring, coaching, and review.
Swiftlet watch app
Start capture from the wrist for fast, accessible recording in live in person settings.
Native on-device recording
Record directly in Swiftlet.ai on supported devices when your team needs a simple software-only workflow.
What managers and operators actually get.
Swiftlet.ai doesn’t just capture conversations. It turns them into an operating layer for in person visibility, coaching, and recognition.
Visibility leaders can trust
See what customers actually experience across locations, teams, and shifts instead of relying on sampled visits.
Coaching that scales
Replace week-old reports with daily coaching queues, clipped moments, and objective scoring.
Recognition that sticks
Surface what top performers do differently so excellence can be taught, repeated, and rewarded.
Reports managers actually read
Deliver daily digests, bad-interaction alerts, standout moments, and trainee watch updates by text, with AI follow-up when managers reply.
Weekly in person pulse
See what changed before the quarter slips.
Service quality score
Top field signals
Coach this week
47
priority moments ready for managers
Recognize
12
winning clips saved to team playbooks
For leaders
Operational visibility across every location and manager.
For managers
Objective coaching queues instead of anecdotal feedback.
For brands
Standards become measurable across every shift.
Insights can show up in a text, not only a dashboard.
Managers can get daily or weekly Swiftlet updates on their phone, choose exactly which alerts they want, and reply to ask follow-up questions. Swiftlet AI responds with the context behind the trend, so leaders can go deeper without stopping to dig through the dashboard first.
Choose daily, weekly, or event-driven updates based on location, team, employee, or training cohort.
Get notified when a conversation goes badly, when someone creates a great moment worth recognizing, or when a specific employee in training needs feedback.
Reply directly to the text to ask what happened, who was involved, or what changed, and Swiftlet AI answers in-thread with the relevant detail.
Swiftlet AI
Manager update
Active updates: Daily digest • Bad interaction alert • Training watch
Swiftlet
42 conversations scored today. Service quality improved overall, but 3 high-risk interactions need coaching and Mia had 2 standout saves.
Which employee needs help first?
Swiftlet
Jordan. Two interactions missed the opening question and one recovery ended without a clear next step. I can break down each one.
General Sales
Broad sales teams running discovery, demos, proposals, and closes across standard revenue motions.
See supported session types
Door-to-Door Sales
Field reps canvassing neighborhoods, running demos, and securing installs.
See supported session types
Property Management
Leasing agents and managers handling tours, renewals, and resident communication.
See supported session types
QSR
Counter and drive-thru teams delivering fast, friendly service and upsells.
See supported session types
How does Swiftlet.ai fit our in person workflow?
The platform is designed for in person teams. Capture can happen through wearables, mobile workflows, or guided recording setups, then everything rolls into one coaching and intelligence layer.
What does onboarding look like?
We align on your in person standards, configure scorecards, define the right capture motion, and stand up manager workflows so the system becomes operational fast.
Can we tailor the scoring to our business?
Yes. Scoring is built around your service expectations, sales behaviors, brand standards, and location-specific requirements.
Book a demo
Show your team what in person visibility actually looks like.
We’ll walk through your in person workflow, show how capture and coaching fit operationally, and map the rollout for your team.
Start the conversation
Tell us about your team, locations, and what you want to improve. We’ll follow up from support@swiftlet.ai.